Frequently asked questions

I would love to hear from you, but please check out these FAQ in case they answer your question first.

+ Who should I email for payment and scheduling questions?

Our customer care team at support@jennaward.co will be more than happy to help!
Our business hours are Monday – Friday 9am-4pm Brisbane, AEST. Expect us to get back to you within one business day.

+ How can I work with you?

I’m so thrilled you are interested in connecting, woman! Head over to the Work With Me page for all the details of my group programs, private mentoring + online community.

+ I signed up to get emails from you, but I don't think I'm getting them. Why?

The likely reason this will be is because you have not “white listed” or marked us as a safe sender in your email account and therefore we are landing in your spam or promotions folder.

Make sure you either add us to your address book, ‘star’ or drag our emails back into your Primary folder to ensure you receive them.

+ Where do I log into the membership site?

The membership site is live at www.programs.jennaward.co. You can navigate there from any of the emails we send, or from the footer of this website under ‘Members’

+ The membership site seems to be ‘down.’ What do I do?

Please try refreshing your browser and if that does not work clear your cache under the History tab. If this doesn’t work the site may indeed be down in which case you should email support@jennaward.co

+ I have lost my password and/or username for the membership site. What do I do?

Visit the login page and click on the “Forgot Password” link. This will send you an email with your login details to the members area. Your email is the one that you enrolled in the program with.

If you have forgotten your email please write to support@jennaward.co and we will check your email address.

+ How can I update my payment information, or obtain a copy of my invoices?

All customers have access to their own private ‘Account’ page where you can access invoices, see future payments + update your credit card details.

To access your Account page log into the membership area (www.programs.jennaward.co) and click on ‘Account’ in the top left menu.


Contact

For all other enquiries, please get in touch via the following: